What payment methods do you accept?
We DO NOT accept payment via Paypal, BPAY or Amex cards.
What is your credit card surcharge?
The rate is now 0.95% (previously it was 1.85%).
What currency will I be charged in?
Are my details safe when ordering online with MyShopNGo?
What is your returns policy?
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by you, the buyer.
We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore we advise you take out shipment registration of insurance with your postal carrier. MyShopNGo will not be responsible for parcels lost or damaged in transit if you choose not to insure.
If you have any enquiries regarding our terms and conditions and the payment services offered by eWAY please visit our website at www.myshopngo.com.au.
What can I do if the payment for my order is declined?
Check the card details to make sure the information is correct.
Make sure you enter the security code correctly – that’s the three digit number on the back of your card.
Your card issuer may have declined your payment – as they don’t tell us the reason for this, it’s best to check with them.
If you’ve checked all of the above, try paying with another credit card.
If you’ve tried all these and are still having problems, please email our MyShopNGo teams with as many details as you can about the issue – including any error messages you receive, and we’ll try to resolve it as soon as we can.
When will my account be charged for my MyShopNGo order?
If your card is not authorised, your card will not be debited and your order will not be placed. You will be given the option re-enter the details or to enter details for another credit card. Your card will be debited once your payment has been approved