Online Orders and Payment
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.
We will attempt to send your goods via courier within 5 working days; however if goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact us.
Local Pickup (Click n Collect)
During checkout we provide the option to pick up paid-for orders from our Warehouse in Sydney (Prestons). Note that a driver’s licence with a name matching the order will be requested to verify the individual picking up the order.
We typically have an order ready for pick-up within one business day of paying for the order. If there is a delay, we will call you on the number you submitted with your order.
Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase we will give you a 7 day money-back guarantee from the time you receive the goods. Please email us at firstname.lastname@example.org within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by you, the buyer.<
We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit; therefore advise you take out shipment registration of insurance with your postal carrier. ARS will not be responsible for parcels lost or damaged in transit if you choose not to insure. If you have any enquiries regarding this document and the payment services offered by eWAY please visit our website at www.all-round-supplies.com.au.