I’m having trouble adding items to the shopping cart.
Can I have my order redirected to a different address?
For your security, we are unable to change the address your order is being sent to. If no one is available to take delivery of your order, the courier will leave it in a safe place near your door.
What do I do if I receive a faulty item in my order?
As soon as you discover a fault, please email our MyShopNGo team with your order number, name of the faulty item, and a description of the fault.
The item I’ve received is incorrect, what should I do?
If you have received an incorrect item, we want to sort this out straightaway. Please email our MyShopNGo team with details of which item is wrong, along with the order reference number. We’ll get back to you as soon as possible and send you a replacement as quickly as we can.
Can I change my order details once I’ve placed it?
Unfortunately, MyShopNGo are unable to make any changes once you have placed your order. This includes changing the delivery option, delivery address or payment method.
I need to cancel my MyShopNGo order, is this possible?
Unfortunately, MyShopNGo does not provide refunds or exchanges for change of mind/unforeseen delays on any items. However, if you are not satisfied with your order once it arrives, we will give you a 7-day money-back guarantee from the time you receive your order. For more information, please see our Terms and Conditions.
I’m missing an item from my order, what should I do?
We may have sent your items in separate packages. The tax invoice enclosed with each package will tell you the items you can expect to find inside. Please check your tax invoice to make sure you’re not missing anything.
If an item is missing, please email our MyShopNGo team and cite the order reference number.
I’ve placed an order with MyShopNGo, what happens now?
After placing an order on our MyShopNGo site, you will receive an email receipt confirming your order. Your order will then be delivered within 1 to 6 working days depending on the postage option you select at the checkout (if stock is unavailable, delivery will take a little longer).
If you wish to query a delivery, please contact our MyShopNGo team and cite the order reference number.